OUR GUARANTEE

ALANA HAS A ZERO TOLERANCE POLICY TOWARD THE TRADE IN CONFLICT DIAMONDS. NEARLY ALL OF OUR DIAMOND INVENTORY COMES FROM ESTATES, THEREFORE PREDATING MODERN CONFLICTS. OUR SUPPLIERS OF NEW DIAMOND JEWELRY HAVE GUARANTEED THAT OUR DIAMONDS ARE FROM A SOURCE FREE OF CONFLICT AND ALL ARE PARTICIPANTS IN THE SYSTEM OF WARRANTIES PUT IN PLACE BY THE U.S. GOVERNMENT.

ALANA PURCHASES ESTATE JEWELRY FROM TRUSTED CONTACTS WITHIN THE JEWELRY INDUSTRY AS WELL AS FROM INDIVIDUALS WHO COME IN THE STORE FOR HER BUYING HOURS. ALL JEWELRY PURCHASED FROM INDIVIDUALS ARE HELD AND REPORTED TO THE SEATTLE POLICE DEPARTMENT FOR REVIEW BEFORE WE EVEN BEGIN PROCESSING IT FOR RESALE.

MOST OF OUR JEWELRY IS CERTIFIED BY A G.I.A APPRAISER AND ALL JEWELRY ITEMS ARE INSPECTED BY QUALIFIED JEWELER FOR REPAIRS NEEDED. IF YOU DISCOVER YOU'VE PURCHASED AN ITEM INCORRECTLY LABELED, BRING IT BACK FOR A FULL REFUND.

NEVER LOSE THE VALUE OF YOUR DIAMOND

Our Diamond Upgrade Policy guarantees your diamond will never lose its value to us.

Our upgrade program designates any single diamond purchased from ALANA may be traded in for full credit of the original purchased price ​​towards​ any future single diamond purchase.

The diamond must be in the same condition as at the time of purchase and accompanied by any reports and or certificates.

The new diamond selection must be at least double the value of the original diamond.

JEWELRY CARE

It is important to have your jewelry inspected and cleaned regularly by a jewelry you can trust. However, there are many things you can do on your own to care for and protect your jewelry. The information offered below will help you protect your valuable investments by avoiding some very real problems that arise from improper storage, heat, light and exposure to harmful chemicals.

Perhaps the easiest, and yet most often overlooked, way to care for your jewelry is ensuring it is properly stored at the end of each day. Precious metals and gemstones possess varying levels of hardness. In addition, some pieces possess sharper corners of design elements than others. For these reasons, one must avoid the temptation to simply toss ones jewelry together in a drawer or box. Piling ones jewelry together will most certainly result in scratches and even fractured gemstones. We recommend the following rules of thumb;

Storing Your Jewelry:

Cleaning Your Jewelry:

When cleaning your own jewelry, it is important to remember that precious metals like gold and silver are susceptible to damage from exposure to chemicals found in many household cleaning agents. These and other common chemicals, such as chlorine found in most pools, can also damage or discolor gemstones. Clean your jewelry and colored gems with warm water, a soft brush, and use only a mild soap (no detergents) if at all. A water pick or toothpick may be used to clean the hard to reach places, while a soft, lint-free cloth works well for drying and polishing. And of course, be sure to close the sink drain before cleaning. A list of cleaning tips follows:

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